Get to the root of the problem

When I came up with the idea for this post, I thought maybe I should send it to The Huffington Post instead of placing it here.  🙂

As I’ve said in previous posts, I often find the solution to a problem, or the answer to a question, in a totally unexpected place. Case in point: the United Airlines passenger who was dragged off the plane in Chicago some weeks ago. Did United ever go back and take a good look at the real cause for the incident?

Was it a real “doo-doo happens” emergency? Was it a scheduling error? Did somebody drop the ball? Did the software crash? Did somebody misunderstand a supervisor’s instructions? Was it a last-minute knee-jerk reaction by a manager somewhere? Did four crew members get sick at the same time in Louisville?

Obviously, I don’t know if they ever found that first domino. But, putting aside my own personal experience with this airline, I would like to think that they, or anyone else, would want to dig back, if only to learn something from it and try to figure out how to prevent a similar incident in the future.

Now, putting this in the context of set design and tech. I ran into a similar issue years ago when I designed the sets for The Odd Couple and the show immediately following, Play It Again Sam. I wrote about how we used the same set for both shows in Two shows on one set (re-tasking a set) so I won’t repeat it here. But we had a very simple problem right up front — that would have been very simple to solve — which created other problems down the line. Unfortunately, even though we did discuss it afterwards, the real reason for the problem was not addressed: it wouldn’t have been “politically correct” to do so. So similar problems continued to occur.

Briefly, the structure called for a series of platforms to go right up to the back wall of the stage. From there, flats and platforms would angle downstage to form a box set, which would terminate just behind the proscenium wall on both sides of the stage. I designed it that way to simplify the look, as the entire set would be behind the proscenium arch. But, because we were using the same set for the second show (which required several secret panels), the position of the walls relative to the platforms, steps, escapes, and other elements was critical. Plus, of course, there were parts of the theatre building which could not move.

The problem began when the TD left two inexperienced carpenters to begin assembling the platforms while he went to lunch. By the time he came back, a number of platforms were up and connected, but there was about a four-inch gap between the back edge of the platforms and the back wall. This was due to a decision the carpenters made, and by not following the instructions. I pointed out the gap to the TD, but he didn’t want to correct it, as he felt it would take too long and not really create any problems later.

To make a long story short, pushing the set downstage by those four inches created several problems. Because of the angles and steps, the secret panels had to be modified, which meant revising some of the architectural details. But the panels could only be shifted so much, which now meant it was awkward to go through a couple of them. Then, because the set could not now end behind the proscenium arch, I had to re-design the DS termination, which involved building and painting new flats. And of course, that four-inch gap at the back wall had to be closed to avoid anybody stepping in it.

The final score: several new pieces had to be built, painted, and installed, and the gap had to be closed, all of which took longer and cost more than it would have taken to move those platforms when the TD came back from lunch.

We discussed it afterwards — the managing director, the TD, and me — but the message didn’t get through. Nothing was learned from the experience. And yes, similar things happened several times afterwards.

Back in college and grad school, and certainly at a professional scene shop where I worked for six years, the TD or his equivalent would have made those carpenters take the platforms apart and place them per the drawings. That is, after reading them the riot act.

But so often nowadays we don’t seem to be willing to correct errors or even to admit them. Which is too bad, because understanding why mistakes happen is a great way to learn from them and reduce the chances of their happening again.